Step 1: 24 Hour Emergency Contact 

The first step in the process for water mitigation is when you call us for emergency assistance. We fully understand that water damage can happen at any time during the day, and for that reason, we are available 24 hours a day and 7 days a week, for any size water damage. Water damage can be extremely detrimental to your home if left unmitigated, and for that reason, we are always available to answer any questions you may have about possible water damage in your home. When water damage is left without remediation, the damage increases greatly, and if it is left to cause mold damage, the costs associated with that damage can rise as well. The most crucial step of the entire remediation process is this first step because we are unable to mitigate further damage to your home if we are not notified of that damage.

We Answer the Phone Ready to Help
Call Today - (210) 858-9696

Water damage can be chaotic and traumatic. When you call us, we understand you may be feeling confused, stressed, and vulnerable. You need an expert to guide you through this crisis. SERVPRO of Stone Oak has the specific water damage training and experience to help you through this tough time. We specialize in water damage restoration—in fact, it's the cornerstone of our business.

What to Expect

When you call, we will ask several questions regarding your water damage emergency. These questions will help us determine what equipment and resources to bring, including how many trained SERVPRO Professionals may be needed.

Our SERVPRO Representative will ask several questions:

  • Your name and contact information
  • Your insurance information (if applicable)
  • The street address of the water-damaged home or business
  • When did the flooding or water damage occur?
  • What caused the water damage (if known)?
  • Is there electricity available (on-site)?

Move Forward to Step 2: Inspection and Damage Assessment