Sebastian Castillo and his crew did amazing! He’s great with communication and very knowledgeable in what he does! While working with us, we felt very safe and confident that our house was in great hands!

We had a big water damage incident in my home. We called SERVPRO of Stone Oak, and Paul and his crew did a fantastic job drying it and cleaning up the area. I would highly recommend them. Very professional!

I had an old copper pipe burst in my slab and SERVPRO was recommended by my handyman. I couldn’t be happier with how they handled the mitigation. I had a house full of guests and they managed the water damage and demo in a way that minimized the impact to us. They listened and didn’t force anything I didn’t want or was confused about. Sebastian led the team and was a top notch communicator! Just starting to work with the build back team and am hoping I have more of the same experience with them!

Highly recommend this place, had a bad leak I call for service and they sent Gabriel. He did a professional job and was really respectful to me an my family. I Would definitely recommend SERVPRO an Gabriel D to friends and family For any future issues.

Paul and Gabriel were easy to work with and thorough with the job kept me updated I would definitely recommend them.  

 

The team did a job well done in restoring the home from where it was, and we are greatly appreciative. Tyler was very responsive, helpful, and personable especially in caring to making sure the project was seen through and done the right way with care and consideration for my time and family. Thank you to all involved.

Tony and Hope and the entire SERVPRO of Stone Oak crew were outstanding. They went above and beyond to see the job was done well.

SERVPRO of Stone oak did a great job. Rachel was professional and caring throughout the job.

Hope was by far the best restoration specialist I have ever had the pleasure of meeting. She was very attentive to my concerns and made my experience less stressful. I would recommend Hope for every job.

I will definitely use SERVPRO again, Paul was great in explaining the process for me and ensured his work after the job was done! Great service!  

Will definitely be using SERVPRO again due to how comfortable they make you feel when doing the job and helpful! Great customer service! Paul was very nice and explained every step of the way!

The SERVPRO crew were professional, efficient, and caring. Paul, Juan, Gabriel, Joe Sr, and Joe Jr removed all the standing water and determined the damage that was done. Brandon was very helpful in answering all questions we had. Tyler is an exceptional office manager who came to our home and explained every detail to us. We would highly recommend this office to anyone needing their services.

I highly recommend Stone Oak SERVPRO. I called the office number and spoke with someone immediately about water damage that occurred in my home from our washer machine. My service call was dispatched to the technician on call & within 5 minutes on a Sunday, I received a callback. Gabriel and his crew arrived and assured my husband and me that everything would be ok “like it never happened.” Gabriel & Justin are very professional and made the process seamless. I would call them again if needed in the future.  

 

Everyone at this company is so polite! I have the pleasure of working with Tyler directly and all of my experiences have been fantastic! Keep up the good work!

I felt like we were in good hands with Paul and Gabriel at SERVPRO. They gave a great value quote, even when it took longer to dry than originally anticipated. They checked on us during the drying process and worked around our schedule. Would definitely use again.

I just had a water copper pipe leak in one of my bedrooms early Saturday. I called SERVPRO around 12:20 PM on that Saturday and within 10 minutes a representative of SERVPRO called me back and told me that they were coming to my house to take a look. Paul and Gabriel from SERVPRO arrived and were courteous and polite. They gave me an estimate right there and I accepted it. They went straight to do their work. They measured humidity levels and placed fans where they were needed. They also disinfected where it was needed. They removed all my damaged flooring that could be removed and disposed of it. I cannot complain at all. It was a 5 start job from top to bottom. Today, they came to the house, as they promised, to assess the situation and they declared my damaged room clean and dry. Thank you guys.

All around amazing experience. Technicians and staff are great!!

SERVPRO of Stone Oak is an ongoing service providers that remain personal as well as professional throughout their jobs to meet all needs of getting back to normal after the unexpected happens. I have used them on two separate occasions. Completely reliable both times. It speaks volumes of their kindnesses and involvements, especially when the companies owners comes to their work site. I trust them implicitly. On behalf of my family, THANK YOU FOR GREAT SERVICES, YOU ROCK!!!

The crew led by Ram was kind, quick, professional and did an amazing job. They gave a great value quote and was able to complete the job the following day. They check on you during the drying process. They work around your schedule. I couldn’t recommend them more.

A broken pipe caused extensive flooding to our two-story home and all but three rooms downstairs sustained damage. Water poured out of light fixtures, in between walls, and its weight on the ceilings caused a complete collapse in one of the rooms. SERVPRO was there within an hour and took control of the situation while we just stood there, trying to understand what had happened to our home. Xavier, Andrew, R.J., and Isaac were all incredible to work with and they kept us informed during each stage of remediation. Professional, expedient, and empathetic, they were just who we needed to help us through this event.

SERVPRO Stone Oak has been great to work with over the past two months while dealing with a garage fire and smoke damage to my home. Ritt and Sean have been very responsive and professional to work with. And the Response team led by Crystal was beyond helpful, professional and communicative. They were patient and diligent with cleaning and then packing up my home for storage. Highly recommend them for Fire, Smoke response.

I was lucky enough to have a pipe bust during the Feb 2021 Texas freeze. My master bath flooded and went into master bedroom. I never had to use a water mitigation service so I was extremely unknowledgeable in this area. Krystal, the supervisor assigned to my case, was very knowledgeable and explained everything they did and why. She was patient and very friendly. All employees followed suit. All friendly and helpful and patient during a stressful time for me. Highly recommend.

Albert came out to my house to check for water damage and he was very professional and approachable. We ended up not having any damage, but if we end up needing their services in the future we will definitely use SERVPRO of Stone Oak!

SERVPRO of Stone Oak is without a doubt a 5 star franchise! From initial contact till arriving at our door was a little over 3 hours - unbelievable. From the call to Cheyenne to the service provided by Ramiro Gonzalez and Miguel Molina it could not have been more timely and professional. This team is an outstanding group of professionals and great ambassadors for SERVPRO. Would use them again in a minute! Thank you!!

Thank you so much SERVPRO If y'all hadn't come to remove the bad odor from my home I think I would of had to repaint my home with tomatoes dang skunks but thanks to the SERVPRO team they were able to remove that terrible smell

I called SERVPRO after discovering water damage under the sink. The company responded the next day and did a thorough investigation of the area. The following day I received a complete estimate, outlining work to be done and materials to be used. Thank you for such courteous and professional service!

We had SERVPRO come out to check our home for mold. Albert arrived on time, was courteous, easy to talk to and knowledgeable. He observed the areas we were concerned about and answered all our questions confidently which really kept us at ease. Great company to deal with and totally recommend that you do too. Thank you, SERVPRO Stone Oak!

SERVPRO of Stone Oak took care of the water damage at my home after Hurricane Florence. They were professional, efficient, and calm - super important following a storm. Their recommendations for taking care of the wind-blown rain damage started with the least destructive option, it was great knowing they were going to try everything to avoid tearing out walls that maybe didn't need to be removed. If I ever have a house torn up by a storm again, I hope these guys come to town.

The SERVPRO guys cleaned up very well after we had a fire damage. It was not a good situation but they were very friendly and went out of their way to help us with everything we needed.

The crew did great work. They were a big help.

The guys from SERVPRO did a great job on the mold remediation to my house. Had no problems and got work done very quickly.

I had a bad mold damage to my house and had SERVPRO come do the remediation. Very respectful crew and great work.

My house was a total mess from getting hit by Hurricane Harvey but the SERVPRO guys were a huge help. They did great work and were awesome to work with.

Loved working with SERVPRO! They were the best!

The guys were so easy to work with. They responded very quickly and were such a big help in time of need.

Sean was very helpful and did great with communication and the attentive needs of our residents!

Wow... so happy i was recommended to SERVPRO by Ethan Allen! This company knows how to hire professionals, polite and friendly people. The woman who gave me the quote and set up my appointment was so nice; she gave that first great impression that is important to a company. Then the two gentlemen, Mike and Will, did an awesome job continuing to represent SERVPRO well... Besides their nice manners, the job was fabulous. Our chair looks new again! Will be calling them back to clean our area rug!

I would highly recommend SERVPRO of Stone Oak. We had a leaking water heater that created a mess in my upstairs hallway. They responded quickly and were very professional on the job. I dealt mainly with Miguel and Sean who were both extremely knowledgeable. They worked around my schedule for the daily fan/blower checks yet were very thorough in making sure we had the problem areas completely taken care of before wrapping everything up...

I want to mention how pleased with the work that one of your employees-Sean, did at my house this past week. He was patient, caring, competent, personable and professional. He didn't rush through the job, took his time and did clean the floors and couch well. I really needed this done right as there had been construction in my kitchen which led to some very fine silt all over the place, both upstairs and down. Thank you again for a job very well done.

Big thanks to Miguel and Sean for helping our customer! Keep up the GREAT work!

I would use SERVPRO again and recommend them to my family and friends.

They were awesome!

Very professional and courteous business.

GREAT service and fast!

Fast, on time and very affordable!

Thank you for the help! We really appreciate the follow through, even giving up your time all weekend long.

An amazing team of guys! They worked very hard!

I thought your whole team was excellent. Thank you for your help!

The SERVPRO team went above and beyond expectations to deliver quality and timely service. Thank you!

Really impressed!!

Awesome staff!!

Great service

They knew their job and did it well.

Sean and Ritt were both very responsive and professional and did their very best to assist us during this difficult process. We very much appreciated their efforts.

Crew did an outstanding job at cleanup, drying, informing me on where the process is and status.

Thanks to SERVPRO of Stone Oak. They came as quick as they could and stayed until the job was done!

Great customer service and appreciate how fast the company responded.

We have worked with Miguel and Sean several times and are always impressed with their attention to detail and willingness to go above and beyond for their customers. They work around the clock to ensure customers homes are restored as fast as possible. They will always be our first call.

SERVPRO of Stone Oak has always been there when our insureds have needed someone ASAP! Miguel and his team are awesome and have saved our insureds from further damage and losses!!! Thanks guys for all that you do!!!

I would highly recommend Serve Pro Stone Oak. They were not only professional but they worked miracles on my carpet! We are in the process of selling our home and haven't had our carpets cleaned in a long time. It was Serve Pro to the rescue!

SERVPRO of Stone Oak location helped us with a bad water leak cleanup I'm our home. Sean and his crew were professional, attentive and their follow up was a service that, not many companies do these days. I highly recommend SERVPRO of Stone Oak location.